- We create meaning: See the big picture – where am I in the organization, what is my added value?
- We let you discover your strengths – awareness of how you can use your signature strengths the best.
- Self-esteem as an expert and as a professional consultant.
- We practice positivity resonance to easily build trustworthy relationships with your clients.
Service provider approach
“Your most unhappy customers are your greatest source of learning!”
360 degree overwiev
- Step into your client’s shoes: storytelling, collecting own experiences
- See your own interest: development from earning money through climbing the carrier ladder to a real calling
- See the organization’s point: interests, rules, limitations
Relationship with your clients
- Be aware of your company’s processes
- Understand the needs and situation of your clients
- Seek for mutual willingness to solve the situation
- Follow a structure: collect information – work on the solution – stay in continuous contact
- Explain the “WHY”
- Be flexible, be creative – be the advocat of both your client and the organization
- Service language: have ready made patterns that help keep the parties calm
- Skill drill – practice, practice, practice
We adjust our final prgram to the real challenges of our clients.
Max 14 participants
We suggest to run the program on two consecutive days, or within a months period of time.
For more details get in touch with us!
Phone: +36 20 968 2222